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I tried canceling my service 1 day before my supposed contract date. They said we have to charge you a cancellation fee of $39 and I said what for??? For canceling before some thing about 30 day cycle? I don't understand how they can get away with this!! Of course I was on that phone call for about 30 mins, because of course trying to get me not to cancel and of course the whole conversation was scripted sounded like she was reading from a piece of paper in a mono tone voice and foreign might I add. I just want to get rid of it because the quality of service is bad. Dropped calls and calling my vonage phone from a cell phone and for some silly reason it called my cell phone back, I don't even begin to understand that one. So to sum it up I have to call on the actual day of cancellation at the end of the month and I'm sure they will try to mess with me again. Can we get a lawyer involved in this since there is a huge number of people experiencing the same problems. Is this legal??? This is worse than most cell phone companies, and so what if it portable, doesn't mean its going to work. I am sorry to say that I would rather deal with a higher price from a legitimate phone company, example qwest or frontier. Don't go with Vonage unless you want to get ripped off!!