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I've been trying to cancel my Vonage account since I moved from TX to CA last Nov. It is extremely frustrating to call them and been through countless waiting and dropping calls. And when I finally talked to a woman in account cancellation, she drive me nut with all those ridiculous questions. After giving her my old service phone number, account number, my email address used to sign up for the service, she started asking me about the amounts they've been charging me. That's odd, don't you have all those information on file, Vonage? But fine, with my credit card statement on hand, I started citing out the amounts they charged me each months since Nov, 07. Note that they've been continuing to charge me even I have cancelled the service last Nov. I thought I am about home free, but no! she then asked me what is the latest charge? I stated the amount they charge me for the month of Mar. She said that's is not the latest charge. So it much has been the one for April which I do not know since I haven't receiving credit card statement for April yet. At this point I am really mad, and I can hardly believe what they are trying to do just to avoid cancel my account. The rest of it is ugly, and I see no point repeating it here. I just hope people is aware of this practice at Vonage, and think twice when they want to sign on their their VOIP service. It might not worth it.