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I had the same problem with the "vonage pirates" I could be on the phone talking to my father in West Virginia , and the line would just go dead ,I'd try to call back and not be able to get through it's just plain damn embarassing . I tried also to cancel this service and I got the same" run-a-round the rosies" that a guy in another one these blogs got , what They'll do is keep you on the line trying to keep you as a customer by making you [what they call] a better deal , and mind you; I wasn't calling them from my vonage phone because the piece of shit hasn't worked in a month , I had to call them from my pre-paid cell phone [ which as you already know was running up my minutes] . And I finally gotten through all the hoop-lah that the operator was giving me, and she was just about to disconnect it when she told how much it was going to cost for disconnect it was 118.00 I told her she was crazy and if she did that; it would overdraw my account at the bank and they better not touch my account , or I would be in contact with my lawyers office, she started getting a little scared [ OH DON'T DO THAT MR.COOK] . So I think I am going to pay my lawyer a little visit and look into this scam that I believe vonage is running, they shouldn't be allowed to scam people by false advertisements and pipe dreams I'll keep you posted on what my lawyers come up with, they might not come up with anything but you never know , but if they keep doing this to people they might just have a nice little class action lawsuit going against them in the future. e-mail me if I've said anything that might interest you.