Submitted by Tamara (not verified) on Mon, 08/11/2008 - 10:51am.
I just got off the phone with Vonage. I cancelled my business and home line. It took me over 40 minutes to cancel two lines. This is after I got 2 drop calls. What a pain to have to pay $43.29/line to cancel (includes tax). They do ask all sorts of security questions and try to keep you as a customer. I failed with the security question for my residential line. I forgot what I had used for the pin # and security questions, but I did not what the last bill amount was. The representative went through here all speak TWICE after I told her at the beginning that I wanted to cancel my business and residential lines. She stated that she was a manager and that she can help me with my situation. She even tried to get me on a $24.99 unlimited plan when I told her I am only paying $4.99/month!! There must have been a lot of people cancelling today because she had to put me on hold a few times because there system was REALLY slow.
I have been with Vonage since December 2004. I tried cancelling last year, but decided to have them drop me down to a $4.99 plan that has no minutes. My family and I hardly talk on these lines. It just didn’t make any sense to keep paying for them.
It is quite embarrassing talking on the Vonage line and people thinking that you are on a cell phone in the middle of nowhere! I am now going to use my iPhone a lot more! Thank goodness this whole nightmare is over. I will make sure I check my bill for any unnecessary charges.
I just got off the phone with Vonage. I cancelled my business and home line. It took me over 40 minutes to cancel two lines. This is after I got 2 drop calls. What a pain to have to pay $43.29/line to cancel (includes tax). They do ask all sorts of security questions and try to keep you as a customer. I failed with the security question for my residential line. I forgot what I had used for the pin # and security questions, but I did not what the last bill amount was. The representative went through here all speak TWICE after I told her at the beginning that I wanted to cancel my business and residential lines. She stated that she was a manager and that she can help me with my situation. She even tried to get me on a $24.99 unlimited plan when I told her I am only paying $4.99/month!! There must have been a lot of people cancelling today because she had to put me on hold a few times because there system was REALLY slow.
I have been with Vonage since December 2004. I tried cancelling last year, but decided to have them drop me down to a $4.99 plan that has no minutes. My family and I hardly talk on these lines. It just didn’t make any sense to keep paying for them.
It is quite embarrassing talking on the Vonage line and people thinking that you are on a cell phone in the middle of nowhere! I am now going to use my iPhone a lot more! Thank goodness this whole nightmare is over. I will make sure I check my bill for any unnecessary charges.