Submitted by Jennifer (not verified) on Sat, 08/30/2008 - 7:02pm.
I've had vonage and have tried to cancel numerous times... but I've gotten the "systems are down" routine along with the "cheaper and free account plans". I've finally shot off a witty reply email today. Before I blogged about my whole experience, I wanted to see if anyone else is going through what I am... wow! This is horrible!
My credit card on file expired -- so now I am in an endless sea of phone calls to my "alternate" phone, emails and mailings that there is an "account error". I've emailed and called -- nothing.
I'm not changing my credit card information -- but I love the idea of changing your name to "cancel account"! will do that too! Thanks!
I've had vonage and have tried to cancel numerous times... but I've gotten the "systems are down" routine along with the "cheaper and free account plans". I've finally shot off a witty reply email today. Before I blogged about my whole experience, I wanted to see if anyone else is going through what I am... wow! This is horrible!
My credit card on file expired -- so now I am in an endless sea of phone calls to my "alternate" phone, emails and mailings that there is an "account error". I've emailed and called -- nothing.
I'm not changing my credit card information -- but I love the idea of changing your name to "cancel account"! will do that too! Thanks!
Jennifer