Submitted by kacee (not verified) on Fri, 10/24/2008 - 10:56am.
Ok, I just called to cancel and while I did not have to wait on hold forever, their phone "computer" requires you to speak clearly or your screwed. So I get thru to a woman who had a very thick accent and state I want to cancel my service. I swear I think it was a robot - she kept saying the same things over and over again, sorry to lose you Mrs.Kacee, do you not like your service Mrs. Kacee, your lucky because you won't get another bill Mrs.Kacee - which I thought weird but anyway back to my story. My service has not worked since August when my modem lights (that i purhcased) just went black without warning and we had no service. I deicded to go with Comcast Digital Voice but they could not port over my weird number from Vonage, so I paid 2 bills for several months forwarding calls that came to the old number to my new Comcast number. My bill is taken automatically out of my bank acocunt every month on the 7th, so today I finally decide I'm going to cancel the service because everyeone has the new number by now I ask her when I will get my refund you know the difference between today 10/24 & 11/6 when I'm paid up thru she says to me AGAIN..how lucky I am that I will not get another bill and that VONAGE has a policy to not do pro-rated refunds for customers, which blew me away but she directed me to the website so I coudl see it under Terms of service so Ok, I say to her just set it up to disconnect on the 4th...guess what???? She cannot do that either!!!! I'd have to call on that day to cancel they do not set things up in advance but she again reminds me how lucky I am thaT I will not be getting another bill. I'm sorry but isn't that sort of illegal?? Maybe not, but I had to hang up with her no use arguing with someone who obviously had very little knowledge of the English language and I was getting a headache dealing with it. Maybe that is how they stay in business - make you crazy enough you just say ok and get off the phone - are they not held accountable for their actions, not regulated?? I don't see how.
Ok, I just called to cancel and while I did not have to wait on hold forever, their phone "computer" requires you to speak clearly or your screwed. So I get thru to a woman who had a very thick accent and state I want to cancel my service. I swear I think it was a robot - she kept saying the same things over and over again, sorry to lose you Mrs.Kacee, do you not like your service Mrs. Kacee, your lucky because you won't get another bill Mrs.Kacee - which I thought weird but anyway back to my story. My service has not worked since August when my modem lights (that i purhcased) just went black without warning and we had no service. I deicded to go with Comcast Digital Voice but they could not port over my weird number from Vonage, so I paid 2 bills for several months forwarding calls that came to the old number to my new Comcast number. My bill is taken automatically out of my bank acocunt every month on the 7th, so today I finally decide I'm going to cancel the service because everyeone has the new number by now I ask her when I will get my refund you know the difference between today 10/24 & 11/6 when I'm paid up thru she says to me AGAIN..how lucky I am that I will not get another bill and that VONAGE has a policy to not do pro-rated refunds for customers, which blew me away but she directed me to the website so I coudl see it under Terms of service so Ok, I say to her just set it up to disconnect on the 4th...guess what???? She cannot do that either!!!! I'd have to call on that day to cancel they do not set things up in advance but she again reminds me how lucky I am thaT I will not be getting another bill. I'm sorry but isn't that sort of illegal?? Maybe not, but I had to hang up with her no use arguing with someone who obviously had very little knowledge of the English language and I was getting a headache dealing with it. Maybe that is how they stay in business - make you crazy enough you just say ok and get off the phone - are they not held accountable for their actions, not regulated?? I don't see how.