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It took me over an hour to sign up even thoug I kept telling the chick I really had to go and that should have been a warning to me. They charged my credit card $5 (?) and then I never recieved anything. So I called to find out what was going on and they said I wasn't signed up. Hm. What about that charge? All right, fine, let's do this again. Another hour passes and the rep assured me I was all signed up. Now, wouldn't I like to have a toll fre number? It's FREE to start and then only $4.95 per month. Unlimited calls, you say? Really? That can't be. Yes, I was assured, $4.95 and unlimited calls AND minutes for a toll-free number. Well, hot damn, who wouldn't want that? I saved my confirmation number this time! Checked my new nline account, clicked the bill tab and what the heck? $14.95 for activation on the toll-free number? *sigh* So I call back (three frustrating calls and I haven't even usd the service yet!) and try to explain my situation and by this time I'm a pretty miffed. Apparently the person didn't like my tone and they HUNG UP ON ME. So I called a different number and explained to the lady (someone in the U.S. this time) everything that had gone on and she told me, no, it is not unlimited minutes and calls for the toll-free number. WTF?! Cancel that then. The service has been decent, with the exception of the caller ID (gee, it only shows caller ID NAMES if the other person has Vonage, otherwise it just shows the city they are calling from. WTF? That's not really caller ID the, is it?) and call waiting issue (I'd get a call, switch over, the person would hang up and I'd switch back to the first line, but it wasn't disconnecting that second line and I'd keep getting that incessant beeping and ALSO that tied up that second line so that I couldn't get any more call waiting calls - grrr!). Calling to try and get those issues figured out I was HUNG UP ON again. Not disconnected. HUNG UP ON> And the last one I wasn't even getting loud with the chick. She just got frustrated and hung the hell up. I switched to Vonage to save $30 a month on my phone bill (Canadian calls were killing me). I don't know if it was worth it if this is the kind of service I can expect. And now I've been reading that if I do decide to cancel I may lose my phone number. I wish I wouldn't have made the change.