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Hello, I hope you are still getting gathering information on Vonage. My information is below: I had called Vonage in June 2008 to cancel service due to phone not working because roommate had changed dsl service plan, planning to move and getting married and did not know whether I would be using there service any longer, the woman would not hear of it, instead she placed me on some kind of hold and I was not charged from July thru Dec, and then on 1/4/2009 I received an email from Vonage telling me that I had been charged for $10.01 when I have not used their service since June 2008. So when I called them to see why I was being charged and to cancel the vonage service once again. The first time I called I was told only the Account Management could help me, the second time I called I was told their computers were down and that I would need to call back, the third time I finally talked to somebody in the Account Management department she did not like my tone and hung up on me, the 4th time I called after I had found vonage's Account Management phone number on a site about vonage's horrible customer service, I managed to talk to Brenda with Badge #1865 and finally after demanding my account closed and her arguing with me trying to keep my business, she finally conceded and supposedly closed it and I did receive my email for the cancellation just now. This company is absolutely the worst company I have ever dealt with, they try all kinds of tactics to just get the customer to give in and keep their service! Brenda put me on hold at least 6 times and between the holds doing her best to keep my business, she told me she could give me some options, at that I told her the only option I wanted to hear was that she was canceling my account with vonage! Where the phone call should have been very short, it was at least 10 to 15 minutes long. Each time I called I had to answer several minutes of ridiculous questions, each of them said the same thing, and each of them did not want to hear that I wanted to cancel my service with them, each tried to talk me out of it. Somebody really needs to take a look at this company, something is really wrong when customers cannot easily stop service when they want or need to.