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I am on hold with vonage now. This is good.

"I've been trying to cancel my account since April!"

"Why can't I get a hold of anyone to cancel my account?"

"Why can't you do it?"

OK, here's how it went. The procedure was to get me to hold, repeat information and hold again whenever the script could not be followed. She claimed that my request to be cancelled was not in her notes. I demanded a written copy of those notes. I head to repeat this about twenty times as she was very good at weaseling around this. She claimed that I "was interrupting her" as she had an incredible script to work with. Vonage is apparently contracting the cancellation of accounts with a very experienced company. I got her to promise to email me her notes so I would have legal documentation that I wanted to cancel. She states that she "cannot" refund my unused service for the last several months, even though she states she is in charge of billing.

"Thank you for being a valued customer and using our service, have a great day."

I've been talking to other people who work at major telcos and they are frequently bringing back customers who went with Vonage. They are laughing at the cancelation fee even though there was no contract. Oh, that cancelation fee was not discussed in the phone conversation, but a form email stated they were sticking everything they could to me. At least they sent something stating a cancelation.

This is customer service from HELL. Can we fight this?