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Just don't use Vonage - after many phone calls... with many different reasons for not being available, unable to help, disconnected calls... just plain bad customer service. I needed to cancel my service after changing internet providers - that reduced me to a slower connection that isn't fast enough to handle Vonage bandwidth requirements. No faster service is available in my area. Vonage refused to believe me - and kept trying to push me into another internet provide package. Honestly, I don't need Vonage to be my answer to Internet service, as a web designer I have that one covered. I would not recommend Vonage - I paid the disconnection service after calling back three times. The first time, I was told that my account was one day shy of being disconnected without having to pay a disconnection fee. When I call back a day after the disconnection window - they moved my date off to my next billing cycle. SO I could disconnect for $39 or be billed for another month for $39... they did say I would get a refund the following month. But from my experience with Vonage customer service they have not been honest or helpful - and frankly I don't believe they would issue a refund for unused service. In total I spent 5 hours to have my account discounted - it was worth it to me to pay the disconnection service of $39 - to be done with Vonage.