This work is licensed under a Creative Commons Attribution-Noncommercial 3.0 United States License.
: instructional design : technology : online learning
This work is licensed under a Creative Commons Attribution-Noncommercial 3.0 United States License.
Hi,
I cancelled my UK Vonage account 7 months ago. It took two attempts to terminate my contract. They eventually managed it. I heard nothing more from them until I received a phone call (7 months later) from a debt recovery agency telling me I owe Vonage £41.00. I told them I have received no letter or invoice from Vonage (honestly) and could they send me an invoice now. They told me it would cost £25 which would be added to my debt!!! This is terrible customer service - I did not rate the quality of the calls highly either. I strongly recommend avoiding this company. There are plenty of VOIP companies springing up - pick an alternative.